Being in the security industry, I still am frequently caught off guard each time security officers at some of the country’s posh malls request me to remove my dark glasses upon entering their premises. I DO understand why they do it though, and that is to help them recognize criminals or other individuals who are trying to conceal their identities for one reason or another. The problem is, I have yet to grow accustomed to having them practically point to my face to have me remove my dark glasses. The bag and body searches, I am used to. The face pointing, I am not.
It would help if they put up signs informing people that they should remove their dark glasses upon entry, or headgear for that matter, in addition to already being subjected to a search of their personal possessions.
They should also treat all customers equally. I have noticed that sentries at entrances adjacent to parking areas, or directly connected to these, are more lax than the rest. In fact, on occasion I have seen such entrances completely unmanned. Not a clue that a sentry post should be there.
Let me ask you this: If I were a criminal with evil intentions, would I go through the front door rather than the parking entrances?
The inconveniences caused by ensuring the safety and security of customers is definitely well justified and generally accepted by the public. It must be stressed, however, that keeping their customers safe and secure can be done with class, style and grace.
And that should be a standard.
Filed under: General
